Refund Policies

How to return your item?

If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of the receipt of your order. Please provide your order number as well as the reason for your return.

Our customer service team will review the return request and send further instructions if the return is approved. Only items purchased directly from ARTESANARIA will be accepted. For products purchased from authorized retailers, please contact them directly for returns. Returned items must be in their original packaging, including accessories, manuals and documentation. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to refund or exchange. Products that have been customized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrectly purchased items, and items damaged by customer mishandling. Returns made without receipt can be rejected.

ARTESANARIA reserves the right to deny any return.

What if the item (s) you receive is damaged or defective? Did you receive a defective unit or the wrong product? Contact our Customer Service team on our Contact page to start the return process. Please include the following information: Proof of purchase Video or photo of defective product (if applicable) Full delivery address, Contact phone number In some cases, you may need to include a video or photo of the defective product as proof for refund or replace the product.

Any questions regarding our Refund Policies please contact: raqueljb@artesanaria.com